Are you looking to take your career to new heights? Air India, one of the most iconic names in aviation, is hiring for a range of dynamic positions across multiple departments.
Whether you’re passionate about customer service, social media, grievance resolution, or training excellence, Air India offers a unique platform to grow and make a real impact.
with openings in locations like Gurugram, Bengaluru, and Delhi, now is the perfect time to be part of an organization that is soaring towards a future of innovation and service excellence.air india news
Associate – Training & Quality Governance (Gurugram): Apply here
This role is responsible for maintaining high training and quality standards within the contact center. Key duties include developing training programs for Air India staff, conducting ongoing training sessions, and leading quality assurance initiatives to ensure exceptional service delivery.
Associate Manager – Grievance Resolution – Non-Voice (Bengaluru): Apply here
In this role, you will lead a team dedicated to resolving customer complaints, conducting thorough investigations, and ensuring adherence to company policies. Strong problem-solving abilities and interpersonal skills are essential for this position.
Associate – Social Media Transaction Handling (Delhi): Apply here
As a member of the social media team, this role involves managing customer inquiries via chat, handling complaints, and ensuring timely resolutions. Ideal candidates should have excellent communication skills and a customer-focused approach.
Associate – Contact Centre – Grievance Resolution (Gurugram): Apply here
This role mirrors the Grievance Resolution position, focusing on delivering quality service and effectively managing customer complaints. Responsibilities include training team members, monitoring customer interactions, and ensuring compliance with company standards.
Associate Manager – Governance & Strategy (Delhi): Apply here
This strategic role ensures the implementation of governance standards while supporting the company’s broader strategic goals. Responsibilities involve collaborating with multiple departments to drive process improvements and enhance operational performance.
Skills Required:
Candidates should possess strong communication, problem-solving, and organizational skills, along with experience in customer service or relevant operational roles. Some positions may also require expertise in social media management, grievance resolution, and quality assurance.
How to Apply:
Interested candidates can visit Air India’s career portal to explore these positions and submit their applications online. Be sure to select the role that aligns best with your qualifications and career aspirations.
